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Turkish Delight
There are four things that I have learnt in building a leadership consulting practice across the globe that are related to Customer Service. They are: The customer is not always right but the customer is always the customer. All rules related to customers must be clearly for the customer’s benefit. Good recovery after service failure…
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Turkey – 2016 Coup aftermath
The coup in Turkey failed and democracy was saved. The president Tayyip Erdogan got a real vote of confidence where ordinary people from all walks of life came out in support of his call to defeat the coup and Allahﷻhelped them. Subsequently a state of emergency has been declared in Turkey and over 60,000 people…
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If I were President Erdogan
The Situation: They tried to kill me and topple my government. They failed. Allahﷻ helped me and I was able to provide the leadership for my people to come out into the streets. Allahﷻ caused even those who opposed me to support me. Truly I witnessed the help of Allahﷻ all through the night so…
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Turkey – History in the making
Please read this whole article. David Herst is a man of courage. Here are some extracts: http://www.middleeasteye.net/columns/how-iphone-defeated-tanks-turkey-1556177810 To defeat the coup, the Turkish president used his iPhone. Mosques used their loudspeakers, broadcasting the call to prayer hours before dawn. Political leaders of all creeds, some staunch opponents of the president, called unambiguously for the coup…