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Your customers build your brand – Not you
Whether you are a taxi driver or the Chairperson of a global corporation, the rule is the same – do what you are passionate about and do it to a level of excellence consistently. That is your brand, and your customers will take it to the world.
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8 – Keys to Consulting
Remember that your real customer is only the one who is willing to pay you. All others are like footfalls in a mall. They came to walk in an air-conditioned environment, out of the heat of the day. You happen to be there, so they are passing their time in your shop. If they walk…
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Turkish Delight
There are four things that I have learnt in building a leadership consulting practice across the globe that are related to Customer Service. They are: The customer is not always right but the customer is always the customer. All rules related to customers must be clearly for the customer’s benefit. Good recovery after service failure…